OpenScape Contact Center
OpenScape™ Contact Center Enterprise is an integrated multi-channel contact center
solution featuring advanced skills-based routing for the
mid-to-large contact center,
with up to 1,500 active agents on a single server. Multiple OpenScape Contact Center
Enterprise servers can be networked
across physical or virtual sites for increased
scalability to up to 7,500 active agents.
Whether inbound or outbound interactions,single-site or multi-site, or integrated
with your existing CRM system,OpenScape Contact Center
the capabilities you need for your contact center.